Terms & Conditions

Definitions

Throughout these Terms the following words have the meanings set out below.

Scope & Acceptance

These Terms and Conditions apply to every purchase, inquiry, and transaction made through this site, as well as to any written order placed by email or other direct communication.

By completing a purchase, submitting an inquiry form, or signing an order confirmation, you confirm that you are at least 18 years of age, legally capable of entering into a binding contract, and that you have read and accepted these Terms in full.

If you are ordering on behalf of a business, you confirm that you have authority to bind that business to these Terms.

About Idun Sauna

Idun Sauna is a Nordic sauna and outdoor-wellness brand, rooted in Finnish sauna culture and operating across Sweden, Germany, Finland and Denmark. We design every product ourselves and work with a dedicated material storage and assembly partner who builds each piece to our exact specifications.

Our registered business details, including organisation number and registered address, are available on request. Contact us at contact@idunsauna.com and we will respond within two Business Days.

Orders & Contract Formation

Placing an order constitutes an offer to purchase. No binding contract exists until we send you an Order Confirmation by email. The contract covers only the products listed in that confirmation.

We reserve the right to decline any order before issuing a confirmation, for example, if a product becomes unavailable, if we identify an error in the product listing or price, or if we have reasonable grounds to suspect fraud. In such cases we will notify you promptly and issue a full refund.

Order Confirmations are generated automatically. Errors in pricing or product descriptions on the website do not constitute an offer. Where a pricing error is identified after confirmation, we will contact you to discuss the options before proceeding.

All products on this site are made to order. We do not hold stock. Production begins only once any required deposit has cleared and the order has been formally confirmed in writing.

Pricing & VAT

All prices displayed on this site are shown exclusive of VAT unless explicitly labelled otherwise. VAT is applied at the applicable rate for your country of delivery at the time of purchase and will be clearly displayed at checkout before you complete payment.

Delivery and installation costs are not included in the displayed product price. These will be calculated and shown separately prior to order confirmation based on your delivery address and any additional services requested.

For orders placed in currencies other than our base currency, the rate applied is the rate at the time of payment. We are not liable for currency fluctuations between inquiry and payment.

Prices are subject to change without notice. The price that applies to your order is the price shown at the time you complete checkout and confirmed in your Order Confirmation.

Payment

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, American Express) processed securely via Shopify Payments
• Bank transfer (SEPA or SWIFT) for orders with a product value above 5,000 EUR
• Klarna and other payment solutions where displayed at checkout

Card details are processed by Shopify Payments and are never stored on our servers. We do not see your full card number at any point.

Deposit requirement: For orders with a total product value above 3,000 EUR, a non-refundable deposit of 30% of the product value is required before production commences. The remaining balance is due no later than 7 days before the confirmed dispatch date. For smaller orders, full payment at checkout is required.

We will not release goods for shipment until full payment has been received and cleared. Title in the goods passes to you only upon receipt of full payment.

Production & Lead Times

All products are hand-built to order by our material and assembly partner. Standard lead times are as follows:

Lead times are estimates, not guarantees. Production and logistics delays caused by material shortages, carrier disruption, or force majeure events are outside our control. We will notify you of any significant delay as soon as we become aware of it. Delays do not entitle you to cancel an order once production has commenced, except where the delay exceeds 12 weeks from the originally confirmed dispatch date.

Once production begins, any requested changes to specifications may extend the lead time and may incur an additional charge, which we will confirm in writing before proceeding.

Delivery

We currently deliver to Sweden, Germany, Finland, and Denmark. If you require delivery to another country, contact us before placing an order to discuss feasibility and pricing.

Standard orders include White-Glove Delivery: specialist freight by a two-person team, offloading, and placement at a ground-floor or directly accessible outdoor location. Crane lifts, stair carries, or placement beyond a standard vehicle access point are not included and must be arranged and costed separately.

Our logistics partner will contact you directly to confirm a delivery window of at least 5 Business Days' notice. You or an authorised representative must be present at the delivery address to receive and inspect the goods. If you are unavailable and we are required to rebook, a rebooking fee may apply.

You are responsible for:

• Ensuring the delivery location is accessible by a standard freight vehicle (minimum road width 3.5 metres and overhead clearance of 4 metres)
• Preparing a suitable, level, load-bearing foundation before delivery
• Obtaining any planning permissions or HOA approvals required to place a sauna or hot tub on your property
• Ensuring any gates, passages, or access routes are open and clear on the delivery date

Risk in the goods passes to you upon delivery to the delivery address. If you refuse delivery without valid grounds, storage costs of up to 50 EUR per day may apply from the date of attempted delivery.

Installation

Delivery does not include installation unless an installation service has been explicitly quoted and added to your order in writing.

Where an installation service is included, our installation team will assemble the product on-site, connect pre-plumbed fittings, and confirm basic function. Electrical connection to your mains supply and any required permits are the responsibility of a licensed local electrician, which is not included in the installation service.

You must ensure that a suitable power supply has been prepared and certified before the installation date. Delays caused by an unprepared installation site may result in rescheduling fees.

Products that are self-assembled must be erected strictly in accordance with the assembly guide supplied with the product. Warranty claims will not be accepted where damage has occurred due to incorrect assembly.

Right of Withdrawal

As a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, under the EU Consumer Rights Directive 2011/83/EU.

If you wish to cancel your order before production has commenced, you must notify us in writing at contact@idunsauna.com within 14 days of your Order Confirmation. In such cases, any deposit paid will be refunded within 14 days, provided production has not started.

To exercise a right of withdrawal where it applies, submit a written withdrawal notice stating your name, order number, and date of order. We will confirm receipt and process your refund within 14 days of receiving the returned goods in their original condition.

Cancellation & Amendments

Cancellation requests must be submitted in writing to contact@idunsauna.com. The following applies:

• Before production begins: Full refund of any amount paid, minus any bank transfer or payment processing fees already incurred.
• After production begins, before dispatch: The deposit is forfeited. If full payment has been made, we will refund the balance minus the deposit amount and any materials cost we have incurred, assessed on a case-by-case basis.
• After dispatch: Cancellation is not possible. You may raise a defect or warranty claim under Sections 12 and 13 if applicable.

Amendments to an order already in production (changes to dimensions, wood species, accessories, or colour) are accommodated where possible. Any amendment may affect the lead time and may incur an additional charge. All amendments must be confirmed in writing by both parties before the workshop proceeds.

Defects & Damage in Transit

You must inspect the goods at the point of delivery. If visible damage to packaging or the product is observed at delivery, note this on the delivery documentation and photograph the damage before the delivery team departs.

To report a defect or transit damage:

• Notify us at contact@idunsauna.com within 48 hours of delivery
• Include your order number, a written description of the defect, and clear photographic evidence
• Do not attempt to use or assemble a product you believe to be damaged until we have assessed the claim

We will assess the claim within 5 Business Days and offer one of the following remedies at our discretion: repair, replacement of the affected component or unit, or a partial refund. We will cover reasonable costs of return shipping where a defect has been confirmed.

The following are not defects and are not covered by these provisions:

• Natural variation in timber grain, knot placement, or colour tone, these are characteristics of solid wood, not manufacturing faults
• Minor surface marks consistent with handcrafted production
• Dimensional variation within ±10mm of stated specifications
• Greying or weathering of untreated timber exposed to the elements
• Cracking or movement in timber caused by exposure to extreme heat or moisture beyond the product's rated specification

Warranty

All Idun Sauna products are covered by a 2-year manufacturer's warranty from the date of delivery, covering:

• Structural defects in timber joinery and frame construction
• Component failure in sauna heaters under normal operating conditions
• Defects in factory-applied finishes and hardware (hinges, handles, locks)
• Glass panels and windows, breakage under normal use

The warranty does not cover:

• Damage caused by incorrect assembly, improper installation, or failure to follow the care and maintenance guide
• Damage caused by use outside the product's rated temperature or moisture specification
• Normal wear, weathering, and surface aging of timber
• Damage caused by third-party modifications, non-approved components, or unauthorised repairs
• Damage caused by events outside normal use (flooding, fire, vandalism, fallen objects)
• Consumable items including sauna stones, bulbs, and replacement stove components subject to normal wear

To make a warranty claim, contact us at contact@idunsauna.com with your order number, a description of the fault, and photographic evidence. Valid warranty claims will be remedied by repair, replacement of the affected component, or partial refund, at our discretion.

This warranty is in addition to, and does not limit, your statutory rights as a consumer under applicable Swedish and EU law.

Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you in connection with any order, whether in contract, tort, or otherwise, is limited to the total price paid for that specific order.

We are not liable for:

• Indirect, incidental, special, or consequential losses including lost profits, lost revenue, or loss of enjoyment
• Losses arising from delays in production or delivery that are within the stated lead time estimates
• Losses caused by your failure to prepare a suitable installation site, power supply, or access route
• Third-party costs including electricians, groundwork contractors, or planning consultants
• Damage caused by your failure to follow assembly instructions, care guides, or heater operating instructions

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Intellectual Property

All content on this site, including product photography, copy, brand assets, design, logo, and the Idun Sauna name, is owned by or licensed to us and is protected by copyright, trade mark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this site for commercial purposes without our prior written consent. You may share links to product pages and print or save pages for your own personal reference.

Privacy & Data

We collect and process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By placing an order, you consent to the processing of your personal data as described in that policy.

We use your data to process and fulfil your order, arrange delivery, manage warranty claims, and communicate with you about your purchase. We do not sell your data to third parties. We share data with logistics partners and Shopify Inc. only to the extent necessary to fulfil your order.

You have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact us at contact@idunsauna.com.

Complaints & Dispute Resolution

If you have a complaint, contact us at contact@idunsauna.com and we will acknowledge your complaint within 2 Business Days and aim to resolve it within 14 days.

If we are unable to resolve the complaint to your satisfaction, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN) at www.arn.se, or to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We are not obliged to participate in alternative dispute resolution but will consider it in good faith.

Governing Law

These Terms and any contract formed under them are governed by the laws of Sweden. Any dispute that cannot be resolved by agreement shall be subject to the exclusive jurisdiction of the Swedish courts.

If you are a consumer resident in another EU member state, this governing law clause does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence, and you retain the right to bring proceedings in the courts of your country of habitual residence.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, product range, legal obligations, or applicable law. The updated date shown at the top of this page reflects the most recent revision.

The Terms in force at the time you place your order govern that order. Any subsequent changes do not apply retrospectively to existing confirmed orders.

We recommend bookmarking this page and reviewing it before each purchase.

Contact

For questions about these Terms, your order, or your rights as a consumer: